High-Tech Sports Experience: 3 Venues With All the Bells and Whistles

There is now a game within the game in every major professional sports league. The race is on, not just to win a championship, but to build the biggest, best and most technologically advanced stadiums and arenas.

High-Tech Sports Experience

With stiff competition from HD televisions and cable packages that allow fans to watch every game with a crystal-clear view from the comfort of their couch, getting butts in the seats has become increasingly difficult. So owners know they need to offer a truly unique fan experience, in addition to the game, if they want to keep charging top-dollar entry fees.

Sports franchises are waging battle to make every seat in the stadium not just the best seat in the house — but the best seat in any house. These are the venues that have made the impossible possible and brought a new level of technology to the sporting world.

AT&T Stadium: Dallas, Texas

When the eccentric Dallas Cowboys’ owner Jerry Jones opted to build a new stadium in 2009, you knew it wasn’t going to be ordinary. And, as they say, everything is bigger in Texas.

In this case, we’re talking about a Jumbotron, and leave it to the Cowboys to find a way to make something that already has “jumbo” in its name seem small. Through some feat of engineering and architecture, the team found a way to build and install a 72-foot tall by 160-foot wide screen that is suspended over the field.

Since its unveiling six years ago, this technology has become a bit more commonplace. The team’s closest rival, the Houston Texans, put an even bigger screen in its stadium, and the NBA’s Indiana Pacers now has a similarly mammoth screen in its arena. But Dallas, as Jerry Jones is quick to tell everyone, was first.

Levi’s Stadium: Santa Clara, California

There has never been a sports facility like Levi’s Stadium. It is Silicon Valley to the core, and while some nostalgic San Francisco 49ers fans may miss the outdated dump that was their former home, Candlestick Park, there is no denying that its replacement is as special as they come.

All 70,000 fans can connect to Wi-Fi and 4G networks, which is a much more impressive achievement than it may sound. Such connectivity has been hard to replicate even for smaller crowds. So how did they do it? With 400 miles of cables, 1,200 antenna systems, a Wi-Fi router for every 100 seats and 40 gigabytes per second of bandwidth.

Fans shouldn’t just rely on technology inside the stadium, however. If you plan to go, be sure to purchase your tickets through Ticketmaster’s NFL exchange to ensure their authenticity. Then, when you’re wowed by the environment, you can buy your seat to the next game right from your seat.

Golden State’s Arena of the Future: San Francisco, California

The only contender to knock Levi’s Stadium off its number-one perch is right near in, you guessed it, Silicon Valley. The NBA world champion Golden State Warriors had already designed its new arena before they won the title in June, but now its upcoming move from Oakland to San Francisco is being even more anticipated than before. While the basketball should be great, the amenities might be even more impressive.

Since it isn’t expected to host games until the 2017-18 season, it is hard to say exactly what futuristic technologies will await fans lucky enough to attend on opening night. But, since experts say computer processing doubles every few years, this place is certain to be the most advanced of all time. Developers are already testing virtual reality and motion-sensor capabilities, so who knows? Perhaps a hologram of reigning NBA MVP Stephen Curry will take the court.

Some Unfamiliar Terms in Telecommunication Technology Among Employees

Recent surveys among the general crowd in the US and UK has sprung some real surprise for the sellers of latest telecommunication technologies and tools. These surveys have revealed that about a half of the population in the US don’t have any idea about VoIP or Cloud telephony. Well, this is quite a revelation considering the fact that the telecommunication companies are raving about new tools and technologies that would be extended to businesses and organizations. Now, here we have a real problem because people are oblivious of basic terminologies like VoIP and Cloud – it will be extremely challenging for any company to sell them technologies and tools like UC or Mobile VoIP.

Some Unfamiliar Terms

In this article, we are going to delve into some of the terminologies that are relevant to anyone using enterprise communication tools and applications:


This is the latest communication technology, which uses the Internet for transmitting the voice signals. It is just an extension of the IP network based telephony system wherein the local network is connected to the internet. Now if the companies choose to maintain the support services internally, the cost of recruitment, training of the employees will have to be borne by the company, and the hardware the IT employees would need, will have to be bought and maintained by the companies as well. On the other hand, if the companies use VoIP in lieu of a fixed cost, it will result in a substantial savings and help the companies make huge savings on their communications cost.


This is a completely alien term for many users who were surveyed in the US and UK. Cloud computing is a technology that helps communication networks to get access to a pool of common servers and other configurable computing resources. All the latest communication technologies like VoIP are putting up their resources on the cloud, so that any network can virtually get connected to it at any point in time and use the network resources.

UC or Unified Communications:

Unified communication is the integration of real-time enterprise communication channels, tools and applications. This includes presence information, VoIP , instant messaging, mobility, data sharing, desktop sharing, speech recognition, call control etc. UC helps the user manage and use all forms of communication from a common platform.

BYOD or Bring Your Own Device

Almost every one of us uses smartphones, tablets and laptops at office and even for personal use. Companies are developing strategies and policies wherein employees would be able to access the enterprise communication system from their personal devices. This is being termed as Bring Your Own Device. Thus, you will be able to carry out your daily communication tasks from anywhere you want without having to worry about mobile signals or your location.

About The Author

 Michelle Patterson is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particular in business. She works with companies that are introducing these technologies to make understanding them easy for regular people.

Notes on Windows 10

Microsoft has offered all windows 7 and 8 users a free upgrade to windows 10 – if accepted within one year. Windows 10 official release was available July 29, 2015. I have two windows 7 machines. I have reserved copies of Windows 7 before the release date – as Microsoft suggested. And I’m much better off having installed it. But things were not always smooth.

And you need to follow the layman tech articles coming out. Not all are favorable. For example, in Windows 10 is for Suckers it talked about buggy releases. But I haven’t experienced this. But while my Dell desk top installed in two hours, the HP desktop kept pushing out a failed release. So I found this article entitled Windows 10: How to skip the line and claim your free upgrade right now. For a few dollars you can purchase a UBS flash drive at Walmart or Target. I got one with 16 gig and put the executable on the UBS flash drive. It still took me five hours to complete.

Next I ran into the problem of security. I had Norton Security Suite from Comcast. But Comcast didn’t have an update for Windows 10.

The default windows defender has given less than stellar results. Just look at Microsoft sinks in antivirus tests, as Avira, Bitdefender hit top scores. You can review free antivirus tests in articles. I have all the CM Security products on my Android devices and their Clean Master on my PC. Since I am familiar with 360 Total Security, I installed it on my PC machines.

Then a week later, Comcast got Norton Security Suite available for Windows 10. The trouble is I could install it on my desktop. But my laptop couldn’t connect to the Norton registration server. Since I didn’t want to spend hours talking to Comcast and Norton tech reps who may not be technically knowledgeable – I kept 360 Total Security and downloaded its optional Glass Wire firewall (under tool box) on my laptop. While Norton Security Suite is operational on my desktop.

The article 15 best security software of 2015 UK: best antivirus, best antispyware – how to secure your PC | How to get rid of virus rates both well. And I operate both behind a router and hardware firewall. If you run a weekly scan with the free Malwarebytes software, it helps keep things clean.  I just can’t figure out why Norton would install Apache.  It’s running in my task manager.

Folks get a break by installing Windows 10, via end of life cycle support. This is found at Windows 10 Vs Windows 8 Vs Windows 7: What’s The Difference?. You can find guides at Windows 10: The smart person’s guide. There are also some privacy concerns that are covered in articles at:

Not all default Windows applications are good. I recommend the free or open source recommendations at Microsoft Windows 10: Five free apps you should download. In addition to what they recommend, I would add the email client Thunderbird and a zip utility like Pea Zip.  Keep apps up to date.  That’s why I use File Hippo for freeware and open source software.

Backup is now an automatic function. This means I turn on my terabyte external drives when I boot up the computer.

So far, so good. I am still taking a break. But will write if I have something to say. In the meantime, enjoy The Worst Bugs in Windows 10 and How to Fix Them

Knock Your Clients’ Socks Off: 6 Customer Service Musts

Agents who provide superior customer service build bonds with their clients that lead to long-term relationships. Therefore, the service you provide lies at the heart of your referral pipeline. It’s not good enough to be average when it comes to your customers’ experience. There are many agents to choose from, so you have to prevent your clients from looking elsewhere. Make sure that your excitement and desire to work with a customer is matched by your words, your actions and your behavior.

Contact us background

Put on Your Friendly Face

First impressions are crucial. Whether a client likes you is determined in the first few seconds of meeting. You can have the most professional marketing materials in the world but the test of your likeability and trust comes in the first connection. If early on you aren’t projecting warmth and friendliness, and putting your to-be client at ease quickly, the chances of getting to the next level of a business relationship are reduced.

Text Your Leads

Conventional wisdom says to call a lead, but more than 90 percent of people respond to texts within five minutes. And keep texting and calling them. Research shows that it takes on average six attempts to get a hold of a new client, so your persistence pays off. When you text, make your copy concise and action oriented, such as “I’m setting my appts for the next few days, what day and time would work best for us to meet?”

Communicate All News Good and Bad

If you aren’t brave enough to make a hard phone call, real estate might not be for you. Clients expect you to not be afraid to pick up the phone and deliver bad, conflicting or contrary news. And, the quicker you communicate with a client, the better for all involved. You increase the chances your client will want to use your services again or refer you to others when you demonstrate the ability to communicate bad news effectively.

Learn From Bad Experiences

It’s a good idea in your early interactions with clients to ask them what they didn’t like about their last Realtor. Odds are, the list of what went poorly, or not as the expected, will tell you a lot about how to conduct yourself with the client. Sometimes a complaint might be around communication such as, “My agent would never call me back!” or “My agent didn’t keep me updated.” Take notes of these negatives and use them to inform your responses.

Inform and Educate

Many clients don’t have a clue about what lies ahead in their transaction. It’s important to spend time with them at the very beginning, giving them a short-course on what to expect during their buying or selling process. For example, explain your commission. Many clients think agents are paid a lot for doing little. So explain how it works; how a commission split works, the fees involved, the cost of things like photography and marketing, etc. Make sure they know key terms and people such as what earnest money is, who escrow is, what title does. The more informed they are, the more likely they’ll be positive about the process.

Do the Extras

The key to rising above the crowd is to consistently exceed expectations. Do you roll up your sleeves and stain a fence, perform minor maintenance, plant plants? How about advising clients on how to protect their credit or their identity throughout the transaction? Do you refer and meet contractors at the house, even if the client is there, too? Do you regularly send thank you cards, pay for a bill that might be someone else’s responsibility, or call back with an answer sooner than the client expected? Showing your willingness to step in and get involved. Advising clients on topics that might seem over the top to other agents is a sure-fire way to be a stand-out in your clients’ minds and build a positive reputation.

Note: Even though I’m taking a break, I did say I would create blog posts and share them on social media:

  • If I have something to say
  • If a guest blogger has something to say.

Hope this helps.

Semi – final post

This is my semi-final post. What does this mean? I am taking some time off for some long needed, rest and relaxation. But I will still be active on all my normal, social media channels. And I will still be devoting time each day to studying the following languages:

  • Spanish
  • French
  • Portuguese
  • German

If I have something interesting to say, I will write a blog post. Then I will promote it that week, through the usual, social media channels. And if a guest blogger wishes to share an article, I will promote it for them – via the usually, social media channels.

But I do need a rest from regular blog posts. And there is a rich history of historical blog posts to view.

This does not mean retirement. Nor does it mean a devastating illness. All it means is that I am taking time off from writing blog posts.

Any words of advice? Sure. Watch out for fake social media profiles. They are pretty easy to spot. Most of the time, they only put a minimum of information in them. Take LinkedIn, for instance. Do they have a list of active skills? Have they had these skills endorsed by a few people? Do they have any recommendations present?

Most of the time, they are trying to get something quick. Like they are a tax agent and need you to pay by debit card. Where is the formal IRS letter? Will they give you sufficient time to consult with your tax attorney and/or accountant?

Or they have a romance scam. And they use a picture you can track down with a Google image search.

Or they get emotionally attached to you very quickly – like in a week’s time. And they will try to conger a story about needing money. Like they volunteer for Unicef and need money to pay the doctor. But Unicef provides excellent, free medical coverage for volunteers and are not even situated, where they party want’s money sent to. Go figure!

Or they have several million and want your help getting it out of the country. As if you can’t find someone to hire in your own country?

I’m going back to using more direct response methods in products I sell. I’m a big fan of this style of copywriting and wish to use it more – for my own ends. I miss the good, old days of studying ads by folks like Clayton Makepeace, Ben Heart, Dan Kennedy and Bob Bly. It’s kind of fun and you can use these methods, in your own web copy and promotional landing pages.

I’ll stop back in – from time to time. And I might have guest bloggers stop by – from time to time. But this is a offical period of blog post resting.

Reward Online Customers with Offline Services

E-commerce customers deserve rewards no less than customers who visit retail shops. Whether it’s earning points for each purchase or a notch punched into a loyalty card, smart merchants understand online customers expect pretty much the same as in-store shoppers: competitive pricing, customer service when they need it, and not overwhelming them with frequent communication.

Online payment

As Mark Macdonald wrote on Shopify’s blog, shoppers everywhere — online and those who stand in line to pay — respond to a merchant’s personality much more so than they do to a brand. It stands to reason that repeat customers should get similar awards regardless of where, when and how they shop and not what they buy.

E-commerce Should Adopt the Local Touch

While e-commerce businesses have national or international customers, they would do well to adopt a personal touch, which Yodle recently found helps smaller businesses win more customers than national chains, even when their prices are higher. In fact, the survey found local businesses outperform chains in personalizing services and treating customers fairly by a factor of more than 9:1. It isn’t that customers yearn for face-to-face service, either. In fact, their number-one wish about their favorite stores is for an improved online presence.

This provides a lot of food for thought for companies that sell online exclusively or to supplement brick-and-mortar stores. An independent online site can adopt the same personalized tactics local businesses depend on to compete with big-box stores.

Consumers Like Online Rewards Best

According to another recent study — this one from Johns Hopkins University’s Carey Business School — Loyalty programs pay off best when used online. Why? Because most consumers do their initial product research online. They “scour the Internet” for the best deal, with little regard to a loyalty concept, but an appreciation for offers that give them a reason to return to an e-commerce site.

Here are a few incentives that can encourage online shoppers to remain on a site, order from it and return:

  • Free shipping. Unexpected shipping costs lead to an abandonment rate approaching 30 percent, says Kissmetrics. One solution is to offer a low-cost membership that provides free shipping year-round, particularly for perishable gift items like chocolates or flowers that happen to be go-to gifts for just about any occasion: birthdays, housewarmings, Mother’s Day, anniversaries, sympathy gestures.
  • Inexpensive upgrades. For $5 or $10 more, offer a minor upgrade or add-on product such as a business card case.
  • Coupon code for the next purchase. To get the most out of this offer, make sure the code appears in the shopping cart when the customer connects via an email. Kissmetrics notes that a small number of shoppers will abandon a cart when they can’t find a discount code.
  • Provide upfront cash rewards. Pymt.com reports 60 percent of consumers prefer a rewards program connected to a credit card rather than business-specific programs customers are expected to track themselves.

Online Shoppers & DIY Customer Service

Shopify’s Macdonald notes that online customers are fine with the DIY approach to customer service so long as the information is accurate. FAQs are helpful tools for this; smart companies ask customers for feedback and update them as needed. Customers also share FAQs on online boards and chats, including social media outlets.

In addition, more customers turn to Twitter and Facebook for customer service, making these tools important ones to check on at least daily.

Lessons Learned from Door Installation

You would think that Buying an entry door is an easy process. But it takes some work. Here are some of my recent experiences.

Home Centers

There’s a couple interesting articles at Home Depot and Lowe’s Installations Services…A Good Deal?? and Home Improvement Sales Gimmicks.

If you go to Menards, they don’t have an installation service. Instead they have recommended contractors, from their bulletin board of independent contractors.

Home Depot and Lowes have their own installation services. But they try to charge you thirty five dollars for measurements. The problem is that Menards independent contractors and door and windows companies will do measurements and proposals for free. Luckily, I had a special for free measurement services from Home Depot. They charge around 300 for basic installation. But they had a proposal of around six hundred for installation. There were costs for hauling away the old door, supplies needed to put in the door, etc. It would be the same story at Lowes.

Pelle Doors and Windows.

This is an interesting proposal. They had a construction company they work with, give me a bid. For the door, it was around $3100. Now the problem is that Pelle has two door lines and both are sold at Lowes. They sell for $900 and $1000 for the same door measurements and features I’ve asked for. And all the home centers say that installation takes two to four hours. So are they carrying doors that Lowes doesn’t sell? And what could possible take around 2000 is costs for a simple two to four hour door installation?


They actually have a cost proposal similar to Pelle. But I can’t really obtain the line of doors they sell, via the home centers. So I can’t compare prices. And they do have a current rating of F from the Better Business Bureau. But the salesman did explain it was from past advertising using the word free. He did give a reasonable explanation. And their doors and windows are made by Amish craftsmen. But I really don’t need anything that fancy.

Most fiberglass entry doors from the home centers would sell from six hundred to one thousand. These are really good doors and even if you paid three to five hundred for installation, it’s a big savings over Felco and Pelle.

Local door and window company

They actually had the best proposal on a factor painted installed door for about $1375. It’s really not that much different from the home centers.

The secret for the consumer? Menards doesn’t have an installation service but will just provide recommended contractors, from their bulletin board. Pick 3 and get quotes – check them out. Try to do the project when contractors are not busy with construction periods. Then pick one to do the install project and get the door, windows, etc., from Lowes, Home Depot or Menards. Let the contractor pick them up at the store. Don’t use the Home Depot or Lowes installation services.


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