Getting the most out of your office phone system

Productivity at office is often directly linked to the type of communication system a business possesses. It is imperative to equip your business with an integrated complete office phone system and not using individual telephone lines. phone systems Modern office can be a bit confusing during the first few days as the operations are different from the ones that you presently use. The basic functioning (the internal workings) are similar to the phones that you use and it is the phone type, provider and features that make these phone systems different.

Prior to understanding about the functions of office phone systems, you will have to find the types. The two primary types of phones that are used are multiline phones and private branch exchange. The first type or the multiline phone is the one that can have anywhere between 8 and 10 lines connected to one phone. The individual phone lines are identified as “Line 1”, “Line 2” etc. The multiline phones have to be operated manually. The second type or Private Branch exchange system (PBX) is more suited for larger businesses. The PBX systems can be used to connect more lines and since it is an automated system, the need for the central receptionist is eliminated.

The functioning of multiline phones depends on the available options. Here every single line is allotted a unique phone number and each of the phone number is treated as a unique line. The incoming calls on a particular line will produce a ring and the light for the number will start to blink. In case the line is being used, the caller will get a busy tone or will be redirected to the voicemail. Another very popular option that we get to see with the multiple phone service is Rollover. In this you are going to publish only one phone number and the incoming calls are going to occupy the lines in a descending order. Thus, if you have three lines to your phone system and two callers place their calls at the same time then the first calls would automatically be allotted Line 1 and the second call will be allotted Line 2, and so on.

The PBX system is similar to the multiline phone system and the only difference is that there is no human intervention for call transferring or other operations. There is an electronic buffer systems that is used to queue up the calls and depending on the extension number chosen by the caller, the calls are transferred to the designated receiver. Both the PBX as well as the multiline phone systems offer advanced features like voicemail and call transferring. There is also the facility of speakerphone where the receptionist can alert an employee about a call.

VoIP has given a paradigm shift to the idea of PBX or Multiline phone systems as now the users can avail a hosted PBX system. The user does not need to install the PBX system at office and they are able to use their central system by logging in over the Internet. The Internet connection is used to make or receive calls and there is an intelligent computing system that performs all the critical functions like call queuing, call transferring, voicemail and call routing.

As a user, you will only have to worry about subscribing for the right packages and setting up the basic infrastructure for availing the VoIP system. The VoIP office phone system is very efficient and users are able to log in to the central communication from anywhere around the world. There are many other advanced features like presence, music on hold and Interactive Voice response system that we get with the VoIP office phone system. VoIP is being termed as the ideal office phone system that could be used for business communication.

About The Author
Michelle Patterson is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particular in business. She works with companies that are introducing these technologies to make understanding them easy for regular people.

7 Steps To Choosing A VOIP Service Provider

The expansion of broadband service is directly helping the penetration of VoIP services to every corner of the US. VoIP has not only impressed the corporate world, cloud-based technology has even found a place in the households through offerings such as Skype and Vonage. The number of VoIP service providers in the US is growing with every passing day. VoIP can help you save a lot of money that you otherwise spend on your telephone bills. However, you need to judiciously choose the right VoIP service provider that fits both your budget and needs.

Here is a list of 7 steps to choose a VoIP service provider:

  1. Internet Connection Speed: Determine whether your Internet connection is ready to carry out VoIP or not. There are several instances where people are not satisfied with the quality of VoIP service. The problem often has its roots in the poor Internet connection – VoIP service providers are not the culprits. You need to run the vital VoIP speed test to decide whether the connection is fast enough to handle VoIP calls or not. Slow Internet connection is the biggest impediment of VoIP calls. Consult your VoIP service provider to understand how much speed you need in your connection, and how to divide a specified bandwidth for VoIP calls.

  2. Costs Savings: You need to thoroughly analyze your current telephone bills and find out the amount you are spending every month. You also need to find out the features that you need like call forwarding, call waiting, caller ID and 3-way calling etc. Now you need to calculate the money you spend for these features. If your primary goal behind installing VoIP is to save money, you need to find out the savings you will incur for cancelling bundled services like television, DSL and land line phone services.

  3. Compare Offerings: You will need to carry out some research work and find out about the features being offered by the different service providers. You need to compare the features along with the charges (monthly/yearly). Compare standard services provided like SIP Trunking, Video Conferencing. Companies offer both free as well as the paid services.

  4. Read The Terms & Conditions: You will also need to have a look at the contract term, equipment return policy and money back guarantee. You need to find out the VoIP service providers who are providing at least one month guarantee. In case a service provider does not offer the guarantee hen it is better to avoid them. As far as the major providers in the market are concerned, all offer the guarantee. The contract needs to be understood properly because there are many things that you might find a bit tough to comprehend.

  5. Broadband or DSL: In case you already have a DSL, cancelling your phone services might not be that easy. Majority of the phone service companies offer metered services where you pay on the basis of every call. As your new VoIP service would be using only the Internet connection, you might not be using the copper line while only running the DSL on it. Try to understand all the aspects of your metered service. Does it make sense to completely do away with your copper lines, and get a cable broadband? Moreover, there is no point in paying for a PSTN line when you are hardly going to use it to make or receive calls.

  6. Portability: Portability is also an important factor to consider, so you need to verify whether you will be able to keep your present phone number or not. Do not consider the VoIP service providers who do not allow you to keep your present phone number.

After you have finalized all the above things, it is time to call up the VoIP service provider and start enjoying the latest telephony features.

About The Author

Michelle Patterson is excited with the new technologies that are threatening to change the way we stay in touch and communicate, particular in business. She works with companies that are introducing these technologies to make understanding them easy for regular people.

Does Your Company Need a Blog?

It seems as if no matter what the industry, every company has a blog—leaving you wondering if your stand-alone web page is enough. Does your small business also need a blog? Here we explore some of the companies that are doing great things with their blogs, and the benefits they are reaping in return.

How others are profiting from blogs (and you can too)


1. Bike Bandit: The Bike Bandit blog identifies as “The web’s largest source for power sports parts, accessories, gear and tires,” boasting an inventory of over 8 million products. They support a presence on every major social media site and actively keep up with and share industry news. They excel at getting customers to engage with their brand and refer to their blog as a community. Customers have come to recognize this “community” as a place to share experiences, “talk shop,” and keep the conversation going about all things motorcycle-related.

Takeaway: A blog can be used to inviting customers to feel like they’re a part of your business. Like chairs and newspapers in an old-time barbershop, a company blog can become a place to gather and swap stories. For the right clientele, that approach is golden.

2. Culinary Connection: This company helps aspiring chefs get the training they need without breaking the bank in high tuition fees. The Culinary Connection program doesn’t use a traditional classroom model, rather they place students in working kitchens for apprenticeships with professional chefs. Because of their interactive atmosphere, they support their business with a blog that discusses all things cooking and food. From sharing recipes to discussing techniques, they support themselves as an authority in the cooking industry and keep their clients returning for new information . No big sales pitches, just relevant content.

Takeaway: Your blog should stay consistent with your primary topic, and should focus on quality. You don’t need to push sales with your blog, rather, use it to attract potential clients and maintain existing ones.

3. Get Found First: Pay-Per-Click (PPC) advertising is big business, and Get Found First is one of the best at helping companies leverage their ad spend to bring in revenue. These guys know the value of content marketing, using well-informed articles, videos, infographics, and other media to attract the selected audience. Their company blog is called the “Knowledge Center,” and they keep their look and content fresh and valuable. Their focus is on continued education across topics someone involved with PPC would appreciate.

Takeaway: Make your blog visually appealing and use it as a space to educate your customers and shed light on emerging industry trends.

Tips on blogging for business

  • Don’t publish junk. If your editorial calendar calls for a post twice per day, and you’re not ready with a well-written article, don’t throw in something just to make the schedule. Make every piece of content count, and continuously strive for quality.
  • Do post regularly. A general rule of thumb is to create a new post at least twice per week. Find what is right for your industry and be consistent.
  • Do include a call to action. Have a call-to-action on your blog and in every post. Never leave the reader with nowhere to go, wondering how to do business with you, or where to go from there.

Mindfulness – A New Path To Treat Addiction

Addiction is said to be the scourge of the modern generation, with more and more (and increasingly young) men and women becoming trapped in a cycle of substance and alcohol abuse, that encourages them to engage in behaviors which are dangerous and life threatening.

Man is essentially the same as he ever was. The world around us has changed immeasurably since we took our first hesitant steps as a species – but our hardware, our brains are still the same. It is trying to cope with a modern world, but has never really evolved from the time in which all we had to worry about was gathering food, and running away from danger. Now we’re faced with so many problem, so much choice and so much stress that we often turn to things to help calm ourselves or quell the rising anxiety we feel.


PET brain scans show chemical differences in t...

PET brain scans show chemical differences in the brain between addicts and non-addicts. The normal images in the bottom row come from non-addicts; the abnormal images in the top row come from patients with addiction disorders. These PET brain scans show that that addicts have fewer than average dopamine receptors in their brains, so that weaker dopamine signals are sent between cells. (Photo credit: Wikipedia)

You might reach for a drink if you’ve had a stressful day at work, but, if you’re someone who is predisposed to addiction, find that after a certain amount of time, that one drink is not enough and that more is required to get the same feeling. The same goes for illicit substances. Your brain gets into a pattern called a “habit loop” and this, to overcome addiction, needs to be broken.


For years, treatments like 12 Step Programs or Cognitive Behavioral Therapy were the gold standard for things like this, with good  results. But nowadays psychologists and doctors want other options to be available to their patients and one tried and tested model that shows promise is Mindfulness.

As an emerging treatment for addiction, this is proven and has shown itself to be a very effective method of helping patients with addiction. It works by actively making the patient think about every step of the craving, the ingestion and the aftermath of taking a substance/smoking or drinking and helps them to try to reprogram the brain to recognize it as something unpleasant which will give them no pleasure at all.

Patients are actively encouraged to “feel” the sensations that a craving gives them, and to work on noticing how they react when they do not give in to the craving – from their they can work on kicking their habit and using other methods of meditation and relaxation to help them cope.

For more info on this topic, see  Is Mindfulness an Emerging Treatment for Addiction?

Free Microsoft Operating System Upgrades?


A BT Internet payphone loading Windows XP Embe...

A BT Internet payphone loading Windows XP Embedded. (Photo credit: Wikipedia)

A week or two ago, there was a good article entitled The case for making Windows (upgrades) free at case. Actually, this would have helped some of my friends. They have been running XP on their home computers. One didn’t want to spend the one hundred and fifty dollars Windows wanted. What alternative did they have? I ended up installing the Linux Ubuntu system with long-term support. Ubuntu also jumped from 12.04 to 14 and some decimal. The upgrade worded well with all the existing hardware. The best benefit was saving a hundred and fifty dollars.

Another friend was running XP on their home computer. I ran the Windows upgrade adviser and there was some hardware upgrades they needed to apply. I recommended that they go visit a friend of mine, who specializes in computer repair. The reason is that they would have the recommended hardware upgrades.

Then there is Apple. I think Apple does a good job of offering free upgrades. This is something Microsoft should look at and emulate. The only concern I have with Apple products is that the Apple centers are few and far between. For me to get instruction, buy an Apple computer and/or get it repaired, I would have to drive a half hour to visit a center. For Microsoft products, there are different ma and pa repair shop for fixing problems nearby. There are also Microsoft embedded computers for sale at Walmart, Sam’s Club, Costco, Amazon, etc.

Probably in a year or two, I’ll either be forced to upgrade from Windows 7 or buy new machines with the latest operating system. Or I could take a twenty-minute drive and see what Apple has to offer. Or I could get a machine running a long-term support version of Ubuntu. If I took the Apple route, I’ll probably also take the Ubuntu route on another machine. Perhaps that is my solution to Windows and operating system upgrade payments.

One point the article made is this: “More importantly, though, Microsoft doesn’t need to charge for Windows upgrades. Technology changes over time. Hardware crashes and dies. There will be customers who will cling to their 10-year old hardware, but many will still buy new PCs to replace broken hardware, get a faster processor, or take advantage of the latest USB or Wi-Fi standards.”

Ten years? Why not? After all, you can run a car that long and use high quality, after market parts. And if the car needs a new engine, it’s easier to drop in a manufactured on than buy a new car.

Then there’s another article entitled 3 Reasons Microsoft Should Make Windows 10 Free. What are the three reason? According to the article, they are:

  • “People really didn’t like Windows 8 “
  • “Everyone thought the Start menu was going to be a Win 8 update”
  • “Microsoft needs to do the right thing”

And what was the wrong thing it did? According to the article, “Microsoft released an OS that was hard-to-use on non-touch devices that took away features its customers liked. It then ran a full-tilt marketing plan to coerce users to switch – including dropping support for Windows XP.”

All I can ask is this: Will we ever see the day of free Microsoft operating system upgrades? In the meantime, check out The geekiest tech jokes on the internet

A Trio of Tips That Will Help You to Successfully Market Your App

You did your research, read plenty of articles and infographics, and spent hours carefully crafting your very first app. Now it’s time to think about doing whatever you can to make sure people find it and use it. About 90 percent of people who download an app will use it for only about six months, according to Trademob. In order to help keep your app customers active and continue to use your app, as well as to attract new users, it’s vital to focus on marketing techniques and tactics.


Harness the Power of Social Media

If you don’t already have accounts on all the social media websites, now is the time to create them. As a major bonus, using sites like Facebook and Twitter to get the word out about your app is completely free. Once you have your pages set up on all the sites including Instagram, Pinterest, LinkedIn, promote your application at least a few times a week on each site to help get the word out about what the app is and how it can benefit people. Encourage people to “like” or follow your posts by offering a discount on your app to those who do so. In addition to using social media to advertise your app, you can also connect with other groups and people that will help to boost your knowledge of app marketing and development.

Figure out the Price

Although it’s natural to want to get as much financial bang for the buck from each app download as possible, try not to price yourself right out of the app ballpark. Understandably, the apps that tend to be downloaded the most are the free or super low-priced ones, so try to price yours as low as you can. One way to make sure you are getting some revenue from all of your hard work is to create a “freemium” app that is free to download and then offers in-app purchase options, or you could also offer a subscription service for people to use the app in an ongoing way. If you decide to offer at least part of your app’s features on a subscription basis, Chargify offers an outstanding subscription management services that will help handle and manage the billing process and let you focus your time and efforts on marketing.

Create a Clever but Searchable Name

Choosing a great name for your app is an important part of your marketing plan. You can have the best and most useful app on the planet, but if no one can find it based on its name, all of your hard work will be for naught. For example, try to come up with a name that is catchy, but also has a word that ties into what the app is about. When you submit the iOS app, you will also need to create an extended name as well as a short tagline. This should include certain keywords that help to make it very clear what your app does, and allows people who are searching for an app just like yours to find it.

Windows and free software


Windows mobile

Windows mobile (Photo credit: Wikipedia)

A while back, I wrote about my problems with Ubuntu and Windows. It was entitled Problems with Ubuntu and Windows 7 on same machine. Now I was left with a choice – either run Windows or Ubuntu by itself. So I opted to run just Windows, as it was already installed.

Now I’m not anti- Windows, anti-Linux nor Anti-Apple. It’s just with Mac stuff, I don’t have any experience with it. But for now, I will stick with Windows and a paid security suite. I feel that the paid security versions are a bit above the free ones. I recommend the site Filehippo and installing their update checker.

But most folks need a word processor and Excel sheet solution. They also need a solution to read Word documents – in Excel and Word. For a viewer, I recommend installing the Kingsoft office suite. It associates itself with all the Microsoft office suite document types. But for real work, you can’t beat Libre Office. The license agreement of Open Office allows Libre Office to include any features Open Office creates – but not the other way around.

For zip files, I use Peazip. It’s an active project and constantly being worked on. I also believe it uses some elements of 7-Zip.

VLC media player for playing sound and video files. Audacity is used as a sound editor and recorder. Both are great tools.

Skype is still my preferred communication tool – even though it is owned by Microsoft. It’s free and you know it won’t have conflicts with any Windows supported operating system. If I was looking for an alternative, then I would choose Google Hangouts.

For browsers, I prefer Firefox and Google Chrome. But I also have Opera installed, should I ever need it. I do believe that internet Explorer is a good browser. I just prefer the open source versions and the developed extensions.

I really need to plug Malwarebytes as a good scan tool. Each week, I do a quick scan with both my paid security suite and Malwarebytes. Of course, I don’t run them at the same time. I think that between the two tools, they can detect any problem that comes your way. And if you send any email attachments to the Virus Total scanner, it should ensure you are clean.

For a mail client, nothing can be Thunderbird. You can configure all your email accounts with it and handle your mail with one tool.

Then there’s the Java Run time Environment. While there are open source alternatives, I still go with the one from Oracle. Sure, it’s not open source. But you have a big company behind it and it’s very stable and often being developed.

Anything else? Sure. If you run a Mac, then I would also install File Hippo update checker and get software from their site. Why pay either Microsoft or Apple for software, when you can get either a free and/or open source alternative?


Get every new post delivered to your Inbox.

Join 28,999 other followers