The above infographic was suggested by Jamie Flynn The above infographic was created by Dave Landry Jr The above infographic was created by Dave Landry Jr Most of us have been angry customers ourselves. That is, until we worked customer service and experienced verbal brutality that can come with customer service first-hand. Isn’t it interesting how working customer service increases your patience while waiting in line at the grocery store or when your order is incorrect at a restaurant? Perhaps those who have the most difficult job in customer service are those who work in call centers. Since there is no face-to-face interaction, the possibility of misunderstandings or miscommunications are increased exponentially. It’s also easier for customers to generally be ruder and less patient, as they’re not dealing with anyone in public. Although a recent study by The Daily Beast showed that more call center jobs are being appropriated for domestic workers which will reduce the amount of calls lost in translation abroad, the truth remains: call centers are a pivotal part of customer service. So since call centers and angry customers are here to stay, have no fear! A Customer Service Reps Bible has been put together with cooperation from global communications and customer service experts TollFreeForwarding.com, highlighting several caveats of successful customer service representatives. Also included: reminders for angry customers to hopefully reduce a little bit of the frustration. Dave Landry Jr. is a business owner and journalist who has been published in numerous publications. He feels customer service is the touchstone of any successful enterprise, and has recently devoted many of his musings to just that topic.
Courtesy of: SurePayroll